Refund Policy (Light Sword Training Academy + Rebellion / Trading Post)

Effective Date: 01/01/26
This Refund Policy applies to purchases made through the Light Sword Training Academy (LSTA) ecosystem, including The Rebellion programs and the Light Sword Trading Post (“Trading Post”). It is written to protect customers while preserving fairness and safety for a training-based, mission-driven brand.

1) Quick Definitions

Physical Products: Items shipped to you (gear, sabers, apparel, accessories).
Digital Products: Downloadable files, templates, digital magazines, digital content.
Programs/Services: Training, memberships, coaching, events, workshops, community access, subscriptions (if any).
Rebel Credits: Internal rewards with no cash value, not redeemable for cash.

2) Physical Products (Trading Post Orders)

Returns Window

You may request a return within 14 days of delivery for eligible items.

Eligible Returns (Generally Allowed)

Unused items in original condition

Items returned in original packaging

Items with no signs of wear, damage, or modification

Not Eligible (Generally Not Returnable)

For safety, hygiene, and fairness, we do not accept returns on:

Used or damaged items (unless damaged in transit)

Clearance / final sale items (clearly marked)

Custom or limited-run items (if marked “non-refundable”)

Digital codes, digital unlocks, or downloadable content bundled with an item once accessed

Return Shipping

Customer is responsible for return shipping unless the return is due to our error (wrong item shipped) or verified damage in transit.

We recommend using a trackable shipping method.

Refund Method

Once approved and received/inspected:

Refunds are issued to the original payment method when possible.

If refunds to the original method are not possible, we may issue store credit or Rebel Credits at our discretion.

Processing Time

After we receive your return, inspection and processing typically takes 5–10 business days.

3) Damaged, Defective, or Wrong Item Received

If your order arrives damaged, defective, or incorrect:

Contact support within 7 days of delivery

Provide:

Order number

Photos of the damage/defect

Photos of packaging

Shipping label (if visible)

We will review and provide a remedy, which may include:

Replacement (preferred if inventory exists)

Exchange

Refund to original payment method

Store credit (or Rebel Credits) if replacement inventory is unavailable

4) Digital Products (Downloads / Templates / Digital Content)

Due to the nature of digital delivery, all digital product sales are final once access is granted or the product is delivered.

If a file is corrupted or access fails, we will:

Provide a corrected file, or

Restore access, or

Provide a reasonable alternative remedy

Digital refunds are considered only in rare cases where access cannot be delivered after reasonable support attempts.

5) Programs, Training, Events, and Community Access

General Rule

All program/service refund terms are governed by the checkout page terms for the specific offer. If there is a conflict, the checkout terms control.

Workshops / Events

Cancellations must be requested at least 48 hours before the event start time to be eligible for reschedule or credit (when offered).

No-shows are generally not refundable.

Membership / Community Access (If Applicable)

If community or training access is granted immediately:

Refunds may be limited once access is used, content is consumed, missions are started, or benefits are delivered.

6) Rebel Credits (Important)

Rebel Credits are internal rewards:

Have no cash value

Are non-refundable

Are not redeemable for cash or payout

May be revoked if issued in error or if proof/mission rules were violated

If a purchase is refunded, any Rebel Credits issued as part of that purchase or bonus may be adjusted or revoked to maintain fairness.

7) Chargebacks and Payment Disputes

If you have an issue, contact support first. Chargebacks increase costs and delays for everyone.

If you file a chargeback without contacting us first:

We may suspend access to digital products, courses, and communities until the dispute is resolved.

We may require resolution through support before reinstating access.

8) How to Request a Refund or Return

Email support with:

Order number

Email used at checkout

Item(s) you want to return/refund

Reason for the request

Photos if damaged/defective

Support Email: [email protected]
Support Hours: Mon.-Fri. 9am-5pm EST

If approved for a return, we will provide return instructions and (if applicable) a return address.

9) Policy Updates

We may update this policy at any time. The version in effect at the time of your purchase applies to that purchase unless required otherwise by law.

Fair Use Statement:
LSTA is committed to ethical practice and fair outcomes. We reserve the right to refuse refunds/returns in cases of fraud, abuse, repeated returns, or policy violations.